Frequently Asked Questions
Everything you need to know about shopping with Dune London.
How long does shipping take for my order?
Standard delivery typically takes 3-5 working days. We also offer Next Day Delivery for orders placed before 8pm Monday to Friday.
What is your return policy?
We offer a 28-day return policy from the date of receipt. Items must be unworn, in their original packaging, and accompanied by a valid proof of purchase.
How do I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking link from our carrier to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna.
Are your shoes true to size?
Most of our footwear follows standard UK sizing. We provide a detailed size guide on each product page to help you find the perfect fit between UK, EU, and US measurements.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timeframes vary depending on the destination and will be calculated at checkout.